Support
MPower Support gives you tools and partnership for getting the most value from using from MPower Software. Our support program provides real-time access to information as well as highly knowledgeable professionals committed to your organization’s success so you can leverage MPower to optimize your constituent relationships and fundraising.
MPower Support includes:
- Live Phone Support
- Live Online Product Support
- Online Support portal
- Online Bug Tracking
- Product Knowledgebase
- Product Help Files
- Client Forums
- Priority Bug Fixes
- Priority Feature Releases
- MPower Reporting
- Input into MPower Product Roadmap
MPower offers three levels of support, based on which of our products you choose. All products are, of course, based on the MPower open source license and available for no license fees.
MPower Open Community
MPower Open Community is available to all organizations for free. MPower provides no services or support for this offering.
MPower Open Express
MPower Open Express is for one to five concurrent seat organizations and offers an all-in-one download and install with no need for a dedicated network server, SQL, or other enterprise-level infrastructure. MPower Open Express requires paid support from MPower.
MPower Open Enterprise
MPower Open Enterprise is for organizations that need robust and sophisticated constituent relationship management software along with a complete package of support, services, and tools to ensure marketing and fundraising success. MPower Open Enterprise requires paid support from MPower.
MPower Open Hosted
MPower Open Hosted lets your organization access MPower online for a monthly hosting fee if you prefer not having to install and manage the software. Choose from two hosted options:
- Shared Hosting:Shared hosting is perfect for one- to five-user organizations. MPower hosts a dedicated database instance on a shared database server (your data would be separated from every other organization) and a shared application server.
- Dedicated Hosting: Dedicated Hosting is ideal for nonprofits with 20+ users. MPower hosts a dedicated database server and application server for your organization.
MPower Support costs $100 per month per concurrent user up to 20 users. We offer volume discounts for organizations that have more than 20 concurrent users – please contact us at freedom@mpoweropen.com for a custom quote.
MPower Support is at your fingertips when you need it. Our live phone and online support is available from 8:00 a.m. to 5:00 p.m. Monday through Friday CST by calling (800)800-0293 or dropping us an email at support@mpoweropen.com.
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Client Quotes
"We bought MPower last fall and in a relatively short time we were live and we love it.
The MPower implementation methodology was extremely well thought out, the training was great, and the MPower team was professional
and extremely focused on helping us solve problems every step of the way.
With MPower we have moved from being a product-focused organization to being a people-focused organization - our donors, viewers,
event attendees, and product buyers are whom we exist to serve and we now have the tool to build deep relationships with them.
We could not be more excited about our new tool or our partners at MPower."
Karen Jacobs
Vice President of Finance and Administration
Precept International
"At East-West we implemented an early release of MPower with integration to MIP Fund Accounting.
While the integration wasn't perfect, we were able to work well with our partners at MPower to make it work.
Since Leo D'Angelo has taken over as CTO we have seen a marked improvement in the timeliness and quality of product releases from MPower.
More important than all of that is the fact that MPower is making a positive impact for East-West by enabling us to understand and build deeper
relationships with our donors and constituents - that's what really matters to me."
Barry Durman
Vice President of Advancement and Communications
East-West Ministries International
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