Product Manager

Dallas-based MPower is the first open source company providing full-featured constituent relationship management software for nonprofit organizations. It is the most powerful, multi-channel relationship development solution for charitable groups, providing the control, options, flexibility, transparency, and ability to collaborate – all without license fees. MPower enables organizations to manage important daily operations (including donation processing, fulfillment, event and volunteer management, call center activity tracking and major donor relations) and also leverage key constituent data from all channels for marketing that builds strong, lifetime relationships. MPower serves hundreds of nonprofits of all sizes with diverse missions and constituencies, including some of the world’s largest and most sophisticated direct marketers.

Product Management within MPower is a highly collaborative effort between the executive team, the product development team, the sales and marketing team, and most important – the MPower Open Community. This position will be responsible for working with these groups to set basic product direction, technical infrastructure, feature/functionality, and marketing direction. The product manager will then oversee the transition of the strategic into specific series of tactical plans for accomplishing overall goals, as assigned. The Product Manager will enhance MPower from existing ideas, and help to develop new ideas based on industry experience, research, coalescing internal staff insights, contacting clients and prospects, and coordinating MPower Open Community ideas and needs. It requires a blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. Spending time in the market to understand the client problems and find innovative solutions for the broader market is an integral part of this position, as is active involvement in leveraging the MPower Open community for maximizing product value, solving all client needs, and minimizing time-to-market.

Job Responsibilities

• Assist Executive Team to develop complete product roadmap (features / functionality, technical infrastructure, marketing strategy) with concentration on prioritized features and corresponding justification.
• Manage product life-cycle from strategic planning to tactical activities as assigned by the Executive Team while ensuring all tactical plans support overall strategic plans.
• Serve as the internal and external evangelist for product offerings.
• Coordinate the collection, description, analysis and prioritization of requests for new product functionality by conducting market research supported by on-going visits to clients and non-clients, coordination of Product Analyst’s insights, understanding reasons behind lost sales proposals, etc.
• Develop and implement ongoing company-wide go-to-market plans, working with all departments to execute, including:
  • Define product release requirements with Application Development / QA (Use Cases, Work Flows, Business Rules and Best Practices, etc).
  • Assist Executive Team and Sales and Marketing to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target client.
  • Support marketing, sales and support through leading the development and maintenance of various technical marketing collateral including application notes, FAQs, product notes, user guides, field training presentations, online marketing content and demos (including Sales Engineering as needed).
• Analyze potential partner relationships for MPower including active involvement with the open source community for soliciting / delivering supplemental solutions.
• Be an expert with respect to the competition (companies and products). Maintain technical analysis of competitive strengths and weaknesses.
• Run beta and pilot programs with early-stage products and samples. Document and report problems and recommend solutions/improvements to program managers. Participate in product performance benchmarking activities.
• Perform product demonstrations at trade shows, online seminars, and other events.
• Document answers to client technical questions that cannot be answered by sales staff or product support specialists using existing documentation.
• Meet with key clients to manage mutually-agreeable product and support expectations, resolve issues, etc. as needed.
• Manage product life-cycle from strategic planning to tactical activities as assigned by the Executive Team while ensuring all tactical plans support overall strategic plans.

Job Requirements

• Strong analytical skills with a high attention to detail
• Excellent verbal and written communication skills across all levels of internal and client organizations
• Strong listening skills; demonstrated ability to ask effective need-development questions
• Demonstrated project management skills; ability to utilize the skill sets of a variety of project team members
• Ability to deliver projects on deadline and as designed
• Self motivated and able to thrive in a fast-paced and client-focused environment
• Bachelors degree or equivalent work experience required
• Positive attitude, honesty, enthusiasm and integrity

To apply for this position, please email your work history to mjobs@mpoweropen.com. Please put MPower Open Product Manager in the subject line.