Director of Operational Excellence
Dallas-based MPower is the first open source company providing full-featured constituent relationship management software for nonprofit organizations. It is the most powerful, multi-channel relationship development solution for charitable groups, providing the control, options, flexibility, transparency, and ability to collaborate – all without license fees. MPower enables organizations to manage important daily operations (including donation processing, fulfillment, event and volunteer management, call center activity tracking and major donor relations) and also leverage key constituent data from all channels for marketing that builds strong, lifetime relationships. MPower serves hundreds of nonprofits of all sizes with diverse missions and constituencies, including some of the world’s largest and most sophisticated direct marketers.
The Director of Operational Excellence will participate in a highly collaborative effort between the executive team, the product development team, the sales and marketing team, and most important – the MPower Open Community. This individual will be responsible for delivering operational strategy recommendations and for managing the execution of a broad range of operational efficiency and effectiveness campaigns for MPower’s nonprofit clients.
Spending time in the market to understand the client problems and find innovative operational solutions for the broader market is an integral part of this position, as is active involvement in leveraging the MPower Open community for maximizing product value, solving client needs.
Job Responsibilities
- Assist executive team to develop complete product roadmap (features / functionality, technical infrastructure, marketing strategy) with concentration on prioritized features and corresponding justification
- Complete ownership of conducting operational strategy projects and delivering final recommendation to the client
- Serve as lead client consultant to develop and manage integrated marketing, fundraising, and membership and advocacy campaigns for nonprofit clients
- Evolve MPower’s CRM methodology and best practices
- Evolve MPower’s benchmarking of vertical market-specific of metrics related to operational and marketing effectiveness. Track changes to the metrics as campaigns are implemented
- Serve as an internal resource for marketing, PR, training and sales
- Work with sales team to insure they are equipped to sell operational and fundraising strategy and campaign management projects
- Work with internal and/or external development resources to specify, prioritize, test, and deploy custom applications as needed per contracted engagements
- Actively participate in MPower’s open source community, forums, blogs, etc.
Job Requirements
- Bachelors degree or higher in Computer Science, Business, Marketing, Communications or business related studies or equivalent work experience
- 5-7 years experience setting operational and fundraising strategy and running marketing campaigns (with hands-on experience using CRM tools)
- Excellent computer/Internet skills with proficiency in Microsoft Office including Word, PowerPoint, Excel
- Strong understanding of core direct marketing concepts, preferably some experience in nonprofit fundraising and/or advocacy
- Strong project management skills
- Strong communication skills (oral & written); ability to simply convey complex concepts
- Solid presentation, networking and negotiation skills
- Ability to communicate effectively with all levels of the internal and client organization
- History of establishing and evolving interactive best practices
- Solid analytical and statistical skills
- Highly motivated and flexible
- Positive attitude, honesty, enthusiasm, and integrity
To apply for this position, please email your work history to mjobs@mpoweropen.com. Please put MPower Open Director of Operational Excellence in the subject line. |
Client Quotes
“I wanted to take the opportunity to thank you and your team for making our conversion to MPower a success.
As you are aware, IT system conversions can be highly disruptive to organizations and often lead to costly service outages resulting
in the loss of customer/donor confidence. However, that was not the case for Coral Ridge thanks in large part to your professional services and development team.
The conversion of our data went better than we had anticipated and key issues with integration points were rapidly assessed and addressed by Leo and his team.
On conversion day, Brian, Dagi and the rest of the team were instrumental in assisting our end-user community with the transition.
This outcome was the result of Dagi's and John's diligent planning to ensure we had a positive and relatively uneventful experience in the end.
Overall, I would say that our experience was highly positive and we are looking forward to a fruitful partnership with MPower in the coming years.
Thank you and your team for a successful conversion.”
Hector L. Padron, MBA
I.T. Director
Coral Ridge Ministries with Dr. D. James Kennedy
"We have been an MPower client for over two years.
Our refresher training last month was a huge help to us.
For some of our staff who were here for the implementation it served as a reminder
of important features that we weren't using to their full potential - for newer
staff it was key to making them really productive. All of us can agree that refresher
training has renewed our excitement about this valuable tool for our organization."
Carol Steinbach
Manager of Donor Care and Communication
Desiring God – The Bible Teaching Ministry of John Piper |
