Benefits of Open Source CRM Software for Growing Organizations

While most organization would arguably benefit from the implementation of a well-designed CRM software initiative, open source CRM software has several unique advantages over its more proprietary counterparts. Though the objectives of all CRM software are generally similar or identical, the open source development approach and functionality carries with it a few key benefits for organizations whose goal is or will require growth.

Low Cost

In general, open source software solutions tend to cost significantly less overall than their proprietary counterparts. This cost factors in more than just the purchase price; the costs of upgrades, security fixes, maintenance, and the addition of new modules/functionality can all be reduced with an open source CRM solution.

True Flexibility

Even in the course of normal business operations, change is inevitable. Such a maxim is particularly relevant for companies or organizations which are expanding rapidly or are planning on doing so. In addition, the very nature of CRM software requires that it adapt to changing constituent trends and donor/customer data. An open source CRM solution, in contrast to a proprietary one, has the true flexibility needed to scale, modulate, and change with the company that uses it.

Stability and Support

One of the accusations most commonly levied at open source software is its perceived lack of a support system. While it is true that many open source projects do not have the centralized support center that proprietary projects do, the notion that open source projects are lacking in customer support is simply incorrect. Support for open source software is more nebulous than for proprietary software, but it is by no means inferior. In fact, the inherent stability of most open source software, coupled with the ability for any user to design fixes, new functionality, and new patches on their own, means that support for open source software is often much more comprehensive and helpful than the oversimplified, beginner-level support networks of proprietary projects.

If you would like to find out how open source CRM software can work for your nonprofit organization, contact MPower at 800-800-0293.